Understanding the underlying layers within a data product and how it affects data product management
A data product is an application or tool that uses data to help businesses/users improve their decisions. …
A simple guide for Product managers to getting better at decision making using a framework and a handful of mental models.
Mental models are essential for product managers to quickly navigate the plethora of decisions we’ve to take every day. …
Quick illustrated lessons in Product that are critical for growth
Here is a quick round-up of 3 lessons I’ve learned over the last 10 years in product management.
1. You’re not the focal point. You’re the facilitator.
It’s not empathy, prioritization, communication, technical or even research!
Throughout the years, I’ve coached and mentored various PMs. Often, their focus is on raw skills like writing better stories, or breaking down the problem statement. And I’ve consistently asked them, holistically, to look after a skill that is often left out of major product publications.
This skill takes a…
How the UAE is on the verge of an eyewear industry revolution with Lenskart entering the market, challenging the incumbents
A few get to orchestrate a revolution. A lesser few get to witness the same revolution twice. I have been fortunate enough to orchestrate one and now am an observer in, what I believe, is an impending revolution in the eyewear space in the United Arab Emirates (if not the…
A simple step by step approach to get better at receiving feedback
A lot of research has gone into identifying ways of giving feedback. And logically, it makes sense… giving feedback is a general activity — everyone is bound to provide feedback sometime or the other to someone — whether it is family, friend, or colleague. …
A ‘Ola!’ or ‘Bonjour!’ a day, keeps the attrition away!
Historically, brands were forced to maintain a single tone throughout their communication with their users. I believe that was due to the marketers and brand managers not having access to the engagement context of a user.
In a branding context, consistent messaging is key — however, in an application context…
The grey areas of interpreting agile in today’s fast-paced development world.
Having delivered numerous products in an agile mode for most of my career, I’m rarely surprised with misconstrued agile interpretations. However, some statements catch you off guard and make you wonder if all that you’ve known and practiced in agile is the truth or a fantasy!
In this article, I’m…
Identifying where the disconnect occurs and working together with business to identify balanced solutions that benefit both business & users
A large part of the difficult user journeys I’ve experienced (or developed) is due to a business objective that puts business before the user. Take, for example, the forced sign-up/sign-in to checkout for new ecommerce players. That’s an unnecessary step that is forced upon the user, only because someone in…
Understanding key concepts behind the impact of loyalty on brand, program, and customer
Loyalty programs are heralded as the panacea to all ailing problems of revenue & growth to every board member in retail. However, in my opinion, they’re the most misunderstood and over-hyped approach to improving the top (and bottom) line of an organization. Too often, brands participate in a coalition loyalty…
